Effective Date: January 15, 2026

Introduction

Welcome to Chips Ahoy® Cookies Official Website (https://chips-ahoy.com/). This Privacy Policy explains how Chips Ahoy, operated under Mondelēz International, collects, uses, discloses, and protects your personal information when you visit our website, purchase our products, or interact with our services.

We are committed to protecting your privacy and ensuring transparency about our data practices. By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website.

This policy applies to all visitors, users, and customers of chips-ahoy.com and covers all Chips Ahoy cookie varieties including Original, Chewy, Mini, Red Velvet, Chunky, Thins, Candy Blast, and other specialty products.

What Information We Collect

We collect various types of information to provide and improve our services:

Personal Information You Provide:

  • Contact details (name, email address, phone number, shipping address)
  • Account credentials (username and password)
  • Payment information (credit card details, billing address)
  • Product preferences and purchase history
  • Communication preferences and marketing opt-ins
  • Feedback, reviews, and survey responses
  • Contest or sweepstakes entries

Information Collected Automatically:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on site, click patterns)
  • Location data (general geographic location based on IP address)
  • Cookies and similar tracking technologies
  • Referral sources and website navigation paths

Information from Third Parties:

  • Social media profile information (if you connect your accounts)
  • Marketing partners and analytics providers
  • Payment processors and fraud prevention services
  • Retail partners and distributors

Use of Information

We use the collected information for the following purposes:

Order Processing and Fulfillment:

  • Process and complete your purchases of Chips Ahoy products
  • Arrange shipping and delivery of cookies, including Family Size, Party Size, and specialty varieties
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and customer service inquiries

Account Management:

  • Create and maintain your user account
  • Authenticate your identity and secure your account
  • Provide personalized product recommendations
  • Save your preferences and shopping history

Marketing and Communications:

  • Send promotional emails about new products (Red Velvet, Candy Blast, seasonal varieties)
  • Share special offers, coupons, and exclusive deals
  • Announce product launches and flavor innovations
  • Conduct market research and customer satisfaction surveys

Website Improvement:

  • Analyze user behavior to enhance website functionality
  • Optimize product displays and shopping experience
  • Develop new features and services
  • Troubleshoot technical issues

Legal and Security:

  • Comply with legal obligations and regulatory requirements
  • Prevent fraud and protect against security threats
  • Enforce our Terms & Conditions
  • Protect the rights and safety of our users and company

Third-Party Disclosure

We may share your information with trusted third parties under the following circumstances:

Service Providers:
We partner with third-party companies that help us operate our business, including:

  • Payment processors for secure transaction handling
  • Shipping and logistics companies for product delivery
  • Cloud storage and hosting providers
  • Email marketing platforms
  • Analytics and data analysis services
  • Customer service and support platforms

Business Partners:

  • Retail partners who sell Chips Ahoy products
  • Co-marketing partners for promotional campaigns
  • Social media platforms for targeted advertising
  • Mondelēz International affiliated companies and brands

Legal Requirements:
We may disclose your information when required by law or to:

  • Respond to court orders, subpoenas, or legal processes
  • Protect our rights, property, or safety
  • Investigate fraud or security incidents
  • Comply with government requests

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their independent marketing purposes without your explicit consent.

Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies:

  • Required for website functionality and navigation
  • Enable shopping cart and checkout processes
  • Maintain login sessions and security

Analytics Cookies:

  • Track website traffic and user behavior
  • Measure page performance and load times
  • Understand how visitors interact with our content
  • Tools include Google Analytics and similar platforms

Marketing Cookies:

  • Deliver personalized advertisements
  • Track conversion from marketing campaigns
  • Retarget visitors with relevant product offers
  • Measure advertising effectiveness across platforms

Preference Cookies:

  • Remember your language and region settings
  • Save your product preferences and favorites
  • Customize your browsing experience

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit website functionality. Most browsers allow you to:

  • View and delete existing cookies
  • Block third-party cookies
  • Block all cookies (though this may impair site functionality)
  • Receive notifications when cookies are set

External Links

Our website may contain links to external websites, including:

  • Social media platforms (Facebook, Instagram, Twitter, Pinterest)
  • Retail partners and online stores
  • Mondelēz International corporate sites
  • Product review and recipe websites
  • Payment gateway providers

These third-party websites have their own privacy policies and terms of use. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.

Links to external sites do not constitute endorsement of their content, products, or services.

Security Measures

We implement industry-standard security measures to protect your personal information:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Secure socket layer (HTTPS) protocol across the entire website
  • Encrypted storage of sensitive data
  • Regular security audits and vulnerability assessments
  • Firewall protection and intrusion detection systems

Administrative Controls:

  • Limited access to personal information on a need-to-know basis
  • Employee training on data privacy and security
  • Background checks for personnel with data access
  • Confidentiality agreements with service providers

Physical Security:

  • Secure data centers with restricted access
  • Environmental controls and backup systems
  • Disaster recovery and business continuity plans

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. Please use strong passwords and keep your login credentials confidential.

User Rights and Choices

You have various rights regarding your personal information:

Access and Portability:

  • Request a copy of the personal information we hold about you
  • Receive your data in a structured, machine-readable format
  • Transfer your data to another service provider

Correction and Updates:

  • Update or correct inaccurate personal information
  • Modify your account details and preferences
  • Change your communication settings

Deletion:

  • Request deletion of your personal information
  • Close your account and remove associated data
  • Note: we may retain certain information for legal or legitimate business purposes

Opt-Out Rights:

  • Unsubscribe from marketing emails via the link in each message
  • Adjust cookie preferences through browser settings
  • Opt out of targeted advertising through industry tools
  • Contact us at Support@chips-ahoy.com to opt out of data processing

Object and Restrict:

  • Object to processing of your personal information for certain purposes
  • Restrict how we use your data in specific circumstances

To exercise these rights, please contact us at:

  • Email: Support@chips-ahoy.com
  • Phone: +1-800-622-4726
  • Mail: 100 Deforest Avenue, East Hanover, NJ 07936, United States

We will respond to your request within 30 days and may require verification of your identity.

Protection of Minors

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at Support@chips-ahoy.com. We will take steps to delete such information from our systems.

For users between 13 and 18 years old, we recommend obtaining parental permission before providing any personal information or making purchases on our website.

We comply with the Children’s Online Privacy Protection Act (COPPA) and take special precautions to protect the privacy of young users.

CCPA Compliance

For California residents, the California Consumer Privacy Act (CCPA) provides additional rights:

Right to Know:
You can request information about the categories and specific pieces of personal information we’ve collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete:
You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out:
You have the right to opt out of the “sale” of personal information. We do not sell personal information in the traditional sense, but we do share data with advertising partners. You can opt out of this sharing.

Right to Non-Discrimination:
We will not discriminate against you for exercising your CCPA rights.

Authorized Agents:
You may designate an authorized agent to make requests on your behalf.

Shine the Light:
California residents can request information about disclosure of personal information to third parties for direct marketing purposes.

To submit a CCPA request:

  • Call us at +1-800-622-4726
  • Email us at Support@chips-ahoy.com
  • Visit our website’s designated CCPA request form

We will verify your identity before processing requests and respond within 45 days.

GDPR Compliance

For residents of the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR):

Legal Basis for Processing:
We process your personal information based on:

  • Contractual necessity (to fulfill orders and provide services)
  • Legitimate interests (to improve our products and services)
  • Consent (for marketing communications and optional features)
  • Legal obligations (to comply with applicable laws)

International Data Transfers:
Your information may be transferred to and processed in the United States and other countries. We implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain jurisdictions
  • Binding corporate rules within Mondelēz International

GDPR Rights:
In addition to rights mentioned above, you have:

  • Right to withdraw consent at any time
  • Right to lodge a complaint with your local data protection authority
  • Right to object to automated decision-making and profiling

Data Protection Officer:
For GDPR-related inquiries, contact our Data Protection Officer through Support@chips-ahoy.com with “GDPR Request” in the subject line.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Account Information:

  • Active accounts: retained while your account remains active
  • Inactive accounts: deleted after 3 years of inactivity (with prior notice)

Purchase Records:

  • Transaction data: retained for 7 years for tax and accounting purposes
  • Shipping information: retained for 2 years for customer service purposes

Marketing Data:

  • Email lists: retained until you unsubscribe or request deletion
  • Analytics data: typically anonymized after 26 months

Legal Requirements:

  • Information may be retained longer when required by law, regulation, or legal proceedings
  • Data relevant to disputes or investigations retained until resolution

After the retention period expires, we securely delete or anonymize your information. Anonymized data may be retained indefinitely for research and analytics purposes.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

Notification of Changes:

  • Material changes will be communicated via email to registered users
  • Notice posted prominently on our website homepage
  • Updated “Effective Date” at the top of this policy

Your Continued Use:
Continued use of our website after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Version History:
Previous versions of our Privacy Policy are available upon request by contacting Support@chips-ahoy.com.